I.T. Guarantee - Proactive Maintenance Program
What is IT Guarantee?
The Discovery Technology IT Guarantee program has been specifically designed to provide a more proactive, whole of business approach to network and computer system maintenance.
Historically, an on-site visit has involved one of our technicians attending your office to provide a resolution to specific issues with the view to rushing him out the door as quickly as possible to avoid him costing you more than you wish to pay. This form of reactive maintenance can cause the system to become less effective and more prone to failures.
What we are offering?
- A part-time IT department with unlimited support at a fixed monthly cost
- No superannuation, holidays or sick days - we are there on call five days a week, all year around (public holidays and weekends charged additionally)
- No more hourly rates
- No more stress regarding how long problems take to resolve
- No more hits on your cash flow to upgrade systems or resolve inopportune problems
- Fewer problems on your network through proactive maintenance and regular monitoring
- Disaster Recovery in the event of systems failures
- Peace of mind...
How Does It Work?
We have developed an approach that provides a fixed-cost for support and ongoing maintenance. We select the right person with the right skills for the job and work with you to prioritise any outstanding issues on your network to ensure that the most important ones are always attended to first.
We schedule visits once or twice per month, providing a regular Ôgrease and oil change' on your systems - heading off any potential crises before they occur. We provide you with whatever assistance your users need, either onsite or remotely.
We document your network fully so that you have a roadmap of what IT infrastructure you have in place, and make appropriate recommendations for improvement where necessary. We identify critical services and ensure continuing availability, enabling your staff to be as productive as they need to be. We will help to implement standardised processes to create users, run regular backups, etc. with Contact lists in place so you know who to contact if a printer toner needs replacing or a problem occurs.
A tested Disaster Recovery Plan will also be established to enable us to quickly get your systems back up and running in the event of a hard disk failure, fire or any other potential disaster that could cause you loss of business.
Network resources that are included within the regular onsite pro-active health checks:
- Servers
logs, disk space, page files, registry, service packs, drivers, anti-virus, anti-spyware - Email
e-mail databases, groups and lists, mail queues, potential abuses - Backups
logs, review strategy, test restores, establish a Disaster Recovery plan and keep it updated - General Network Administration
create/modify new user accounts, change passwords - PCs & Laptops
MS updates, logs, disk space, page files, registry, drivers, anti-virus, anti-spyware - Web Browsing
investigate for abuse, establish policies, maintain and update Internet firewall - Training & Education
assist users to perform basic administration of network and applications - Cabling
check cabling, tidy, monitor for Occupational Health and Safety hazards and faults - Remote Access
maintain and ensure that remote access solutions are operating properly
